Learning & Development Business Partner

28 Aug 2018, Cluj-Napoca

Consultant: Anca Busuioc

Our client is a global leader in providing outsourced customer management solutions and services. They mainly serve the leading Fortune 500 corporations. Worldwide the company has over 51,000 employees.


  • The main duties are divided in: Training, Performance Management and Succession Planning;
  • Design, develop and deliver blended A to Z trainings across the EMEA Region and the locally assigned site(s), aligned to business needs;
  • The person will form part of an international team (Hungary, UK, Germany, Norway and Sweden) whose members will take decisions regarding the strategies they should implement;
  • Support the performance review process by providing guidance and expertise;
  • Support succession planning process at Mid-Level Leader and Front Level Leader through GROWTH programs, including assisting in the identification and development process of potential leaders;
  • Maintain stakeholder relationships across the locally assigned site and the wider EMEA Region.


  • Fluency in English;
  • Mid senior experience in a multi cultural, commercial business environment(Contact Centre); Experience of developing and delivering A to Z trainings;
  • Ability to work in a fast paced, dynamic and often pressured environment;
  • A successful facilitator with strong coaching skills;
  • Computer literate with a good working knowledge of Word, Excel and Outlook;
  • Excellent written and oral communication and presentation skills; 
  • Excellent planning  and organizational skills.


* All the applications will be introduced in our database. Only the eligible candidates will be contacted. Thank you for your interest!