Process Performance Lead, location: Bucharest

04 Iul 2023, Bucharest

Consultant: Sales Consulting


− Develop a logical data model for reporting using internal tools and KYU procedures, including
− Design and implement relevant metrics to monitor the performance of KYU operational teams and
processes (productivity, efficiency, turnaround time, quality, etc);
− Translate stakeholder’s requirements into reporting deliverables;
− Prepare metrics related presentations and relevant trends analysis for business reviews, using weekly/
monthly matrix reports provided by KYU Reporting Team;
− Work towards attaining knowledge on internal procedures, processes and business specifics to increase
the ability of providing relevant business analysis;
− Participate in evaluating tool developments/reporting solutions and automations in order to ensure the
advancement of technology architecture and data within the organization’s Business Intelligence needs;

− Gather information from multiple sources and critically evaluating it, reconciling conflicts summarizing
details into high-level information;
− Challenge performance status quo on existing KYU processes and identify improvement opportunities;
− Identify and address operational and technological risks within the business.

− Min 3 years of relevant experience in a Business Analyst role, prefferably in back-office operations
− Excellent understanding of metrics and how to evaluate and measure de value of change;
− Good project management skills;
− Excellent communication skills;
− Proven ability to manage complex situations that combine strategic, financial, operational,
management and technological aspects;
− Experience in working with a complex stakeholders environment;
− Excellent technical and analytical abilities, required in order to create and analyze data-based reports;
− Being able to determine the reporting specification and standards;
− Fluent Command over English language with excellent report writing and presentation skills;
− University Graduate;
− Relevant Business Analyst Certification constitutes an advantage;
− Basic French language knowledge is a plus.