14 Apr 2021, Bucharest
Consultant: Maria Topala
Our client is a multinational company specialized in process outsourcing.
— University degree - Economic background would be a plus;
— Fluency in German and English (written & spoken);
— Fundamental technical know-how on system trouble shooting;
— Ability to solve urgent matters and work under pressure;
— Experience in technical support with voice roles would be a plus;
— Experience on stakeholder management would be a plus.
— Receives incidents through ticketing system, issues reported by customers;
— Identifies, investigates and diagnoses the issue and takes necessary action to manage and assign it to the technicians;
— Follows the incident life cycle and interacts with the Technical Department for the incident solution updates;
— Performs follow up on all necessary incidents, as defined in process with the customer, to ensure timely closure;
— Draws up reports regarding the frequency of the incidents and solving period;
— Discusses with the client for process improvement.
Only the eligible candidates will be contacted. Thank you for your interest!
Sunt de acord ca SOCIETATEA SALES CONSULTING S.R.L să poată folosi detaliile mele pentru a-mi transmite informaţii despre serviciile si produsele acestora prin poştă, poştă electronică, SMS, MMS, telefon, medii de socializare, notificări tip push în aplicaţii şi prin alte mijloace. Înţeleg că pot să renunţ la această opţiune în orice moment.