18 Mar 2021, Bucharest

Consultant: Larisa Lupusoru

― Assess and process warranty claims that are submitted electronically by dealers to the client via the client's web-based dealer warranty application;
― Resolve dealer issues and answer questions submitted through an electronic communication system;
― Execute additional warranty-related duties, either ongoing tasks, or one-time project assignments, as assigned;
― Perform all work according to set policies and procedures, meeting specified performance criteria for accuracy and productivity;
― Ensure daily personal qualitative and quantitative targets are achieved for all assigned duties.
― Support teammates in achieving individual requirements and team goals;
― Communicate with the Team Leads on a regular basis, as required;
― Complete required, ongoing training and successfully demonstrate the knowledge and ability to progress through levels of claims of increasing complexity and size;
― Interact with client and dealers personnel, as needed;
― Conduct all duties in a professional and courteous manner;
― Receives and logs internal and/or external customer problem/request/issue and ensures proper documentation;
― Performs customer request/problem identification and follows defined procedures to resolve correctly. Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution;
― Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention;
― Develops and maintains knowledge of the customer and customer-specific business environment;
― Develops and maintains an understanding of customer Service Level Agreements and department’s/product’s key performance requirements;
― Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-job training and classroom training.


― Fluent in Dutch and English;
― Customer Interaction Handling;
― Problem Solving & Escalation Management;
― Data Quality;
― Service Level Agreement handling;
― Organization skills, attention to detail and follow through to resolve any outstanding issues;
― Good technical aptitude with an ability to learn quickly;
― Time management and administrative skills;
― Computer literacy and working knowledge of Microsoft Office;
― Self-Motivated, positive attitude and approach;
― Analytical abilities allowing for accurate assessment decisions based upon defined policies and claim information;
― Knowledge of products like commercial vehicles Trucks and Buses and of agricultural/ construction equipment design, functionality, and application (nice to have);
― Familiarity with warranty (nice to have);
― Polytechnic University studies (nice to have).


Only eligible candidates will be contacted. Thank you for your interest!