Oferte

Disputes Management Officer with German, Location: Brasov

28 Feb 2019, Brasov

Consultant: Sales Consulting

Our client provides top-quality services for companies operating in many industries, such as banking and insurance, production and distribution, trade, communication and technology, energy and resources.

Responsibilities:

  • Timely handling of incoming customer complaints and queries via phone and e-mail
  • Identifying the cause and validity of complaint, analyzing of overdue receivables
  • Preventing reoccurrence of complaints by cooperating with the Billing Team
  • Communicating internally between departments to ensure the correctness of invoices and customer satisfaction
  • Delivering a consistent and professional level of service and maintaining good customer relations
  • Reporting the results of work in the area of outstanding receivables
  • Achieving set revenue targets and call quality objectives

 

Requirements:

  • Good English and German (B2)
  • At least secondary education
  • Experience in Customer Service, phone contact with customers, complaints solving and cash collecting will be an asset
  • SAP knowledge nice to have
  • Proficiency in computer skills
  • Analytical abilities are highly appreciated

 

* All the applications will be introduced in our data base. Only the eligible candidates will be contacted. Thank you for your interest!