Incident Management Officer with German

25 Feb 2019, Brasov

Consultant: Sales Consulting

Main responsibilities:

 Responds to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support
 Identifies, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group
 Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure


 German and English skills (B2-C1)
 University degree (not mandatory)
 Communication, adaptability, analytical skills
 Technical background is a plus