Offers

Client Advisor, Location: Brasov

16 Mai 2019, Brasov

Consultant: Sales Consulting

Responsibilities:

  • Handle all incoming calls and emails from the client business, suppliers and internal teams in relation with accounting or procurement operations;
  • To be ready to answer to the client’s or supplier´s requirements in the professional manner by demonstrating and using of professional knowledge;
  • To create and maintain partnerships between customer service and external as well as internal customers in order to keep stable customer base;
  • Proactively initiate follow-up calls;
  • Solve problems largely by precedent with referral to detailed instructions/procedures;
  • To ensure the continuous improvement of response time to complaints and queries;
  • To have full scale knowledge and to be able to recommend the most appropriate solution for the customer and answer clients’ questions regarding our services.

Requirements:

  • German language - Advanced (B2);
  • English language - Upper-Intermediate (B1- B2);
  • Excellent communication skills;
  • Proven ability to work on own initiative;
  • Innovative thinking to deliver and improve service for the client;
  • Ability to build and maintain relationships with key clients;
  • Strengthen collegiality and coherence among team members and colleagues.