Our client is a multinational company specialized in providing management consulting, technological solutions and outsourcing services for businesses, present in more than 56 countries and with over 440.000 employees worldwide.

Responsibilities:

- Assess and process warranty claims that are submitted electronically;

- Resolve dealer issues and answer questions submitted through an electronic communication system;

- Receives and assess claim according to defined procedures / routines;

- Performs claim assessment and follows defined procedures to resolve correctly;

- Documents verifications and customer information in data capture tool and when needed, transfers claim/ticket to responsible party for resolution.

Requirements:

- Fluent in German;

- Very good command of the English language;

- PC skills (MS Office Package);

- Attention to detail;

- Ability to solve urgent matters and work under pressure.

* All the applications will be introduced in our data base. Only the eligible candidates will be contacted. Thank you for your interest!