Supply & Customer Operations Manager

18 Aug 2017, Cluj

Consultant: Bobis Alexandra

Our client, a 100% Belgian family enterprise, is active in the European bakery segment.


  • Is responsible to develop and implement an accurate and performant forecasting and reporting system.
  • Develops the short and middle-term needs towards plant, intercompany and 3rd party suppliers and raw material suppliers.
  • Ensures that stock levels in our warehouses and hubs are at optimal level to guarantee just-in-time and correct delivery to our clients.
  • Keeps the obsolete and slow moving stock at a minimum.
  • Ensures the correctness of material  Master Data.
  • Manages the order-to-cash flow, from order to invoice, including complaint handling and EDI
  • Is responsible for overall customer Master Data, including Prices, Discounts and Rebates.
  • Coordinates with the operational warehouse teams through maximum application of lean warehouse requirements to achieve the highest efficiency levels for both cost and service.
  • Introduces and monitors required SLAs for the various logistic functions.
  • Negotiates and tenders external/consignment warehousing & transportation activities, supplying sales with ‘an optimal standard costing’ for each flow.
  • Is responsible for the daily organisation of transportation, including transport cost
  • Evaluates standard cost versus real cost.
  • Transport cost and external warehouse cost.
  • Overall service level.
  • Overall customer satisfaction.


  • Master degree (technical or economic) with minimum 5 years experience in supply chain and/or customer service
  • Strong analytical, process oriented thinking and problem solving skills
  • Has project management experience
  • True people manager & motivator, is close to the staff
  • Conceptual knowledge of SAP or other ERP system
  • Excellent communications skills, internal with own staff and other department heads and external with client
  • Effective decision-maker who stands by the decisions mad
  • Experience in FMCG or bakery business is an asset
  • Passionate about customer service and customer satisfaction
  • Good English language skills (written and spoken)