Formular de aplicare

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03.08.2016 Cluj


Our client STEELCASE,leader in the office furniture market and office space planning, helps companies and their employees to work more effectively and comfortably. In specific figures we are talking about: 3.4 billion $ sales for 2008, 13 500 employees, 31 plants worldwide, 152 millions $ invested in R&D over the last 3 years. Steelcase is listed on New York Stock exchange with SCS symbol. (

Design the Future

At Steelcase, we believe the places where people work, reallymatter. Great places can inspire, accelerate innovation, enhance wellbeing and connect people to each other and to the purpose of their organization. By studying how people work and by bringing human insights to the places where they work, we help organizations to achieve a higher level of performance.

We’d like to invite you to begin a journey with us.

In 2011, we opened a new Business Center in one of the mostvibrant cities in Romania –
Cluj-Napoca. We provide a wide range of support services for Steelcase Innovation Centers, Manufacturing and Sales Organizations, supporting Europe and North America.

We’d like to invite you to become a member of our Steelcase team and work for a global leader in one of our inspiring spaces.


- Assists in executing operations, quality and customer satisfaction tactics for new or existing products/programs. Participates in corrective action/process improvement projects and interfaces with other disciplines as an information resource person

- Establish and develop a quality reporting system which reflects all quality related topics in EMEA, e.g. weekly dashboards, dealer performance, monthly and quarterly dashboards, find correlations between established improving actions and quality results, do trend analysis (e.g. Warranty case studies and expected failure rate in the future), specific analysis on request

- Detailed cost analysis of each product group

- Find correlations between established improving actions and quality results for each product line

- Support the advanced quality team in EMEA to define the future quality improvements

- Perform specific analysis on request

- Initiate activity to resolve for customer's problem, questions and requests in a timely manner; serve as the voice back to the customer with resolution or response

- Understand for specific areas of product expertise, the market positioning, the systems for designing and specifying, the processes for ordering, shipping, receiving and installing

- Analyze incoming data to determine the business impact of what is causing the biggest problems for our business and negatively impacting our customer base

- Prepare reports to summarize findings and recommend priorities for optimizing and balancing customer satisfaction against business goals

- Load and maintain an accurate database of current solutions for responding to incoming customer service calls


- Bachelor degree preferred in management or business administration with specialty in management, operations or supply chain or equivalent experience

- Statistics and IT background, e.g. study of mathematics, physics, engineering, mathematical economics

- Knowledge on SAP BW/SD is considered a plus

- Ability to learn basic product knowledge and Steelcase processes

- Advanced Excel skills

- Ability to manage multiple tasks of high priority while delivering exceptional customer service and good business decision making

- Ability to synthesize, analyze and interpret data to understand the impact on customer satisfaction and business goals

- Motivated to act with urgency and responsiveness

- Ability to promote positive relationships and influence others for timely optimize customer/business solutions

- Ability to communicate clear, concise thoughts, ideas, responses and recommendations to any level of audience

- Working knowledge and appreciation of automation tools and processes to enhance speed and accuracy for internal and external customers